Front-of-house, the Pub EPOS is built around a single iPad in the bar, with waiting staff taking food and drink orders on additional portable POS units, and food orders printing in the kitchen. The teams at both pubs adapted very quickly to the Tabology system, says Sam. “They love it, and it’s very easy to use.”

Both the menu and drinks range are fairly constant, reflecting their popularity with customers. “We had all the support we needed to put our products onto the EPOS system, and when we do want to add a new cask ale, or a menu special, it’s very easy to do.”

The pubs also use the EPOS Table Plan function. Both pubs have outside seating, with the Mayflower’s garden particularly popular with families during good weather. “We can have a separate Table Plan for the inside and outside trading areas, as well as for the bar area if we need to, and we know exactly where we are.”

Sam praises both the quality and speed of Tabology’s support. “With the previous EPOS, I could have been waiting on the phone for anything from 25 to 45 minutes, and that’s just to log a problem. With the Telegram Chanel, I don’t think I’ve ever had to wait for more than a few minutes for a response, and that was at the weekend.”   

As one example of prompt support, “we had an issue at a busy time, so it needed to be sorted quickly, Tabology was able to send me links to the right information, and then use a live video link to see the screen and show me what we hadn’t done – rather than take remote control, they showed me how to fix it.”