The Eagle & Dew Drop Inn, Multi-Site Operator
“What attracted me to Tabology is that they’re flexible, they listen, and they’re striving to do the best for you and adapt their system to your needs.” Shoes Simes, Multi-Site Operator
The Eagle and Dew Drop Inn are two popular wet-led Eastbourne pubs, combining a year-round regulars trade with a strong appeal to visitors to the East Sussex resort during the holiday season. In the run-up to the 2022 season, owner Shoes Simes implemented Tabology’s Pub EPOS system across both pubs, as well as her other venue in the town, the more food-led Rainbow.
While both the Eagle and Dew Drop Inn offer food, the drinks side is the driver of sales at each pub. “As I operate multiple businesses, I try to keep the drinks range very consistent,” says Shoes. While changing products on the Tabology system is straightforward, Shoes has adapted it to keep changes to a minimum by pricing cask ales by ABV on the EPOS. When a new beer comes on tap, it fits into the existing price structure.
“Where the ABV of the beer lands, that’s what gets charged on the till, so I don’t have to change the till programming very often. When we do need to make a change, even without training it’s very simple.
“It’s very straightforward to use the tills and terminals, and easy for new staff to pick up. You really can’t go wrong, and even if you do it’s very easy to correct. For more complicated issues, anything you ask, Tabology has a training video for, as well as live support.”
Shoes switched to Tabology from her previous EPOS system based on personal recommendations from other Tabology users. She finds the multi-site dashboard function valuable, giving her an overview of all three businesses as well as being able to drill down into individual performance via a single browser. “Previously, I had to have three browsers open and move between them.”
She also praises Tabology’s willingness to adapt the system to specific customer needs. “For example, I’m very security conscious. There was a function that allowed staff to authorise discounts, which I didn’t want, but which was linked to some other useful functions of the till that staff did need to access. You’d have to take away other privileges to be able to stop staff using the discount button.
“When I raised it, the tech team at Tabology asked us to leave it with them for a couple of days. They separated the functions so we could use them individually. Tabology reprogrammed the system to meet my needs.”
As a Tabology Pro package user, Shoes also has access to additional functions such as, staff scheduling and rotas, which she plans to implement when time allows.
“Initially, I needed something that was intuitive to use, and what attracted me to Tabology is that they’re a British business, they’re flexible, they listen, and they’re striving to do the best for you and adapt their system to your needs.”
To find out more about our Pub EPOS, and how it could work in your venue get in touch to arrange a demo.
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