KR:AFT, Wakefield
“We know that there's a lot more functionality with the EPOS that we're not using yet. We're only scratching the surface.” Antony de Csernatony, Co-founder.
Wakefield coffee shop KRA:FT Koffee is meeting the challenges of rapid expansion with the support of Tabology’s hospitality EPOS.
KRA:FT Koffee was winner of the Overall Best Business title in the Wakefield BID Awards 2021. The partners behind the business, including co-founder Antony de Csernatony, own a building which houses a barber, tattoo artist and triathlon suite, with the hospitality trading space operating as a speciality coffee shop by day, and flipping to become a bar at night.
“The bar was already using Tabology’s EPOS,” says Antony, “as my business partner had previously worked for a bar group which used it and wanted to work with Tabology based on that experience.
“We weren’t happy with the service from our existing EPOS provider - we couldn’t get enough information from the system, and it was also expensive, so it made sense to switch to Tabology.“
A key consideration for KRA:FT was that the business had expanded to the point where it was registered for VAT, which made it important that the EPOS could distinguish between customers enjoying their order eat-in or take-out, because the VAT rate on some products changes accordingly.
“Being able to track what’s been bought, our wastage and stock handling is all really useful too. One of the biggest selling points for me has been the high level of customer service we get. If there’s a problem, Tabology will solve it. We were put straight into a WhatsApp group, and you only have to put a message in, and you get an answer straight away.”
Antony is also aware that Tabology offers KRA:FT the opportunity to explore new business areas such as online ordering and delivery. “Currently all our business is order-at-the-counter, but we know that there’s a lot more functionality with the EPOS that we’re not using. We’re only scratching the surface."
"One of the biggest selling points for me has been the high level of customer service we get.”
To find out more about our Cafe EPOS system, and how it could work in your venue, get in touch.
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