Curious Taverns, Multi-Site Operator
"The support we get from Tabology is a lot better than anything I've experienced when working on other systems at other companies It's pretty much 24/7 and it's instant." Jake Castleman, Owner.
Curious Taverns is an expanding pub operator in Northumberland, currently operating four sites: The Pig in Muck café bar in Alnwick; micropubs the Cock and Bull in Amble and the Foxes Den in Felton; and the newly-added Black Swan in Alnwick, which is a larger, traditional pub.
With a diverse portfolio of outlets as well as a broad product range, Curious Taverns uses Tabology’s Pub EPOS system across all four sites. Owner Jake Castleman first experienced Tabology when working for another pub company, and was keen to use it from the outset when he set up his own business.
With a drinks offer across the venues offer that includes freshly-made cocktails, a broad wine list, and a constantly changing line-up of cask and craft beers in the micropubs, Jake singles out the ability to easily add and update products as a key benefit of the system.
“It allows us to work seamlessly across the venues,” he says. “We can update the tills at each site from our phones, which is much more efficient than having to go on to a computer or back-of-house system.”
Curious Taverns also use the system to encourage its full customer base to use the different pubs, according to the occasion. “We’ve linked our membership card scheme, that operates across all the venues to the Tabology system,” says Jake. As well as accruing loyalty points that unlock discounts, members can also buy gift vouchers, which thanks to the Tabology system, are easily redeemable across the venues.
“The vouchers are popular because they can be used to buy food and drink at all the sites, and customers can spend some of the value at one site and save the balance for another.”
In terms of staff using the system, “it’s really easy; a lot of it is self-explanatory. It needs very little training.” Curious Taverns also use the Tabology Clock-In system for staff starting and finishing shifts. “They need to clock-in to use the till, so there are no late clock-ins or clock-outs.”
Curious Taverns also uses the Tabology GP Calculator back office function extensively, helping to ensure correct pricing as products change. The system automatically calculates the cost of recipes and displays GP to the user as sale prices are entered.
Overall, “the support we get from Tabology is a lot better than anything I’ve experienced when working on other systems at other companies. It’s pretty much 24-7 and it’s instant.”
To find out more about our Pub EPOS, and how it could work in your venue, get in touch.
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