1. Tabology

At Tabology we offer a fully hospitality-focussed EPOS with a built-in range of tools to manage your whole business.

The system covers the key EPOS features you are likely to need, with table plans, promotions, real-time stock tracking and a wide range of reports.

It also includes functions that usually require integrations with other systems – a booking system, staff scheduling tools, loyalty CRM, and mobile ordering.

The main EPOS app runs on an iPad, which can be housed in a secure case and connected to a printer and cash drawer to make a full EPOS terminal. For table side ordering, the Mini EPOS runs on an iPhone, and includes built-in card reading technology to take payment directly on the device.

We offer a range of payment processors, enabling our customers to shop around for the best rates.

We don’t lock people into contracts and all our hardware is off-the-shelf, making it easy to switch (even if we don’t think you will ever need to!)

Many reviewers praise the customer service, highlighting both the onboarding and ongoing support.

People also like the speed and ease of use of the system, with one user claiming they could train a monkey to use it!

Multiple reviews mention the speed of delivery of new releases, with users pleasantly surprised by the regular updates and turnaround of new features.

Pricing

• £39 per month Essentials Plan
• £59 per month Pro Plan
• £39 per additional main EPOS or £19 per Mini EPOS device

Pros

• Consistently rated for excellent customer service
• Intuitive & easy to use
• Fast development of new features

Cons

• Pricing may be high for businesses with very simple needs
• Requires an internet connection (though offline mode can support through outages)

Trustpilot rating 4.9

2. EPOS Now

EPOS Now offer a range of EPOS systems for all types of businesses. Though not hospitality focussed, EPOS Now do now offer a range of features for hospitality businesses with table plans, stock control, and a kitchen display screen.

EPOS NOW do offer their own payments solution, but also integrate with other providers, enabling you to shop around for the best rates.

The company runs frequent offers on hardware & software, but these can come with lengthy contracts attached that are difficult to get out of if things go wrong – something many of the more negative reviews highlight.

EPOS NOW offer 24/7 support, which gets mixed reviews. Many praise the service they received, while others complain of long times on hold, and agents that lack the knowledge to fix issues.

Pricing

• EPOS Now don’t publish their software pricing, but reviewers mention fees from as little as £25 per month based on being locked into an annual contract.
• Hardware bundles start from £149 for an Android tablet-based system.

Pros

• Competitive pricing & frequent offers
• Option to shop around for best card rates

Cons

• Mixed reviews on customer support
• Can end up locked into a contract that doesn’t meet your needs

Trustpilot rating: 4.5

3. The Access Group

The Access Group offer a large range of software for a diverse range of functions, from accounting to waste management. One of their products is an EPOS solution tailored to the hospitality sector. 

While some of Access Group’s product range will have little relevance to a hospitality business, some, such as payments, stock control, and CRM offer useful EPOS add ons.

The platform offers its own integrated payments solution, but also offers integrations with other payment processors, enabling you to shop around.

Many reviewers call out individual staff members as providing excellent service.

Those with negative experiences complain of being locked into long expensive contracts and not being able to get the support they need.

It is important to note that Access Group’s Trustpilot reviews and rating are based on the full range of their software, not just the EPOS.

Pricing

Access Group state that the pricing structure is designed to accommodate scalability, and don’t publish their full pricing, but do give a few examples:

• From £307 per month for the Flightpath implementation plan, for 1 site and 2 EPOS terminals.
• £14 per month kitchen display system
• from £30 per month for Menu Manager

Pros

• Huge range of business software
• Many reports of excellent service
• Flexibility with integrated and third-party payment processors

Cons

• Lock in contracts that can roll over automatically if enough notice isn’t given
• Some reports of difficulty getting through to support, particularly for urgent issues

Trustpilot rating: 4.6

4. YumaPOS

YumaPOS is a hospitality-focussed EPOS that includes stock management, table plans and a kitchen display system.

Customers appreciate YumaPOS for its intuitive interface and seamless integration with various payment methods, including cash, card, mobile payments, and loyalty programs.

Many users also praise the customer support. However, others complain of not receiving call backs, or issues not being dealt with effectively.

YumaPOS advertise £0 upfront payment options. This can be useful for cashflow, but make sure you check what you will ultimately be paying for any included hardware. Also, check what your options are if you encounter issues or are not happy with the system – some reviewers claim of being left out of pocket with equipment that didn’t work, or they no longer wanted.

Pricing

• Although their website states transparent monthly pricing, no actual pricing is provided.

Pros

• Hospitality focussed
• Multiple functions (loyalty, online ordering) built in
• £0 up front options

Cons

• Mixed reviews on customer support
• Could be left tied to paying for hardware if things don’t work out

Trustpilot rating: 4.5

5. Lightspeed

Lightspeed are one of the largest POS companies in the world so offer a huge range of products & features for all walks of business. It is likely that Lightspeed will cover off any of the main hospitality EPOS features you are looking for.

Many customers also praise the user friendliness of Lightspeed’s features.

They offer a dedicated account manager, though according to reviews service seems to vary widely depending on who your account manager is.

Lightspeed offer their own payments solution. This can be handy for simplicity of set up, though some negative reviews complain of being charged a penalty to use an alternative payment provider.

Lightspeed offer 24/7 support, though many users report waiting on hold for a long time to reach an agent.

Pricing

• £109 per month Essential Plan
• £338 per month Premium Plan
• £33 per additional device

Pros

• Large range of features
• User friendly
• Service can be good if you have a good account manager

Cons

• A relatively expensive option
• Penalties may limit ability to shop around for best rates
• Mixed reviews on reliability and customer service

Trustpilot rating: 4.3 stars

6. Tevalis

Tevalis offer an on-premise hospitality EPOS system that they state can be tailored to the needs of the customer.

Features include kitchen management, digital eMenus, and self-service kiosks.

Users praise the ease of use, particular the user interface and stock management function.

Some reviewers complain that the customer service fell away once the contract was signed. Others state they were left with a large financial outlay when things didn’t work out.

Pricing

• Tevalis tailor each quote to the specific requirements of each business

Pros

• Completely hospitality-focussed
• Praised for user-friendly interface
• Range of payment processors offered

Cons

• Some reports of poor customer service once the contract is signed
• Can be left with high costs if things don’t work out
• Lack of transparency in pricing

Trustpilot rating: 4.2

7. Square

Square are primarily a payments company, but also offer a competitively priced hospitality EPOS.

With table plans, kitchen display, and online ordering, Square covers many of the features hospitality businesses will be looking for. They also offer costed add ons for loyalty, marketing, and staff scheduling.

Being a payments company does mean you will be tied into Square payments, preventing you from shopping around, even if rates are increased in the future.

Many reviews praise the ease of set up and value for money. Others are happy with the speed at which they receive their funds.

Some negative reviews claim of difficulty in receiving support.

Others complain of their account being suspended for a review or deactivated without enough notice or an explanation of which terms had been violated.

It should be noted that any payment processor has regulations that they need to comply with, so this could be a risk with any EPOS that is tied to one payment provider. With these systems it may be a good idea to check what the process is for these terms of service reviews - how much notice you would be given, the level of explanation you would receive on any suspected violations.

Pricing

• Square Restaurant offers a £0 per month plan, but this limits access to some of the features a hospitality business is likely to need, like re-opening bills, customised floor plans, and a range of reports
• To include these features there is the Plus Plan at £69 per month
• Both plans come with card processing rates of 1.75% for face-to-face transactions, with custom rates applicable to businesses taking over £200k per annum

Pros

• Competitive pricing
• Easy set up
• Fast access to funds



Cons

• Some users state difficulties in receiving support
• Own payment solution prevents you shopping around for the best rates
• Reports of inadequate notice or explanation for account suspensions

Trustpilot rating: 4 stars

8. Clover

Clover POS offers a comprehensive platform designed to cater to various types of businesses, including restaurants, retail stores, and service-based enterprises. 

Clover are part of Fiserve, a payments company, and one of their strengths is their payment inclusive hardware, with devices offering built-in card reading without a separate reader being needed.

Being a payments company though, you won’t be able to shop around for the best card processing rates.

The system offers features such as inventory management, sales tracking, customisable payment solutions, and integration with a range of third-party apps.

Trustpilot reviews highlight Clover's user-friendly interface and easy-to-use tools that simplify day-to-day operations. Users appreciate the system's adaptability, allowing them to integrate multiple services to enhance efficiency. 

However, feedback also notes concerns with customer service, including delayed response times and occasional issues with technical support. Some users have reported challenges with contract terms, particularly related to early termination fees.

Pricing

• Clover don’t publish pricing or any pricing information on their website

Pros

• Built-in card reading with no separate reader required
• Highly customisable, with a range of integrations and app support

Cons

• Reports of slow customer service and technical support
• Some concerns with contract flexibility and early termination fees
• Lack of transparent pricing

Trustpilot rating: 3.95 (average of Clover POS 3.2 and Clover in the UK 4.7)

9. ICR Touch

ICR Touch offer EPOS systems for both hospitality and retail. The hospitality offering includes a customisable interface, product image buttons, happy hour schedules and built-in loyalty.

Where ICR Touch differ to others on this list, is they operate through a network of resellers. This enables ICR Touch to focus on development, but it also puts a layer between them and their customers.

The website states that annual updates ensure the system grows with your business, though it’s worth noting that many modern cloud systems update much more frequently.

The support you will receive from ICR Touch will depend largely on the reseller, so it’s important to do some research into those in your area.

Users like the lack of dependence on the internet, and the user friendliness of the system.

The more negative reviews complain of outdated software, and a lack of support from ICR Touch in instances where their reseller was not able to help.

Pricing

• ICR Touch pricing will be set by the reseller you purchase the system from

Pros

• A good reseller can offer effective local support
• Many users happy with the user-friendliness
• Lack of internet dependency

Cons

• Annual updates quite infrequent for a rapidly evolving industry
• Some users find the software to be outdated
• Reports of difficulty getting help from ICR Touch if resellers are unable to assist

Trustpilot rating: 3.7

10. Toast

Toast POS is an all-in-one platform designed specifically for the foodservice industry.

Toast is a multi-billion-dollar business, with over 120,000 restaurants using the system in the US. As such, the system offers a large range of hospitality features including gift cards, kitchen displays, online ordering, and rota management.

Toast provides their own payments processing, which means one less provider to deal with, but also prevents you from shopping around for the best rates (even if they increase in the future).

Trustpilot reviews for Toast POS frequently commend its user-centric design and robust feature set that caters well to restaurant-specific needs. Users have highlighted the intuitive order-taking and payment system.

However, some reviews indicate that Toast POS could improve in areas related to customer service responsiveness. A few users reported challenges in troubleshooting issues or getting through to someone who could help with their issue. 

Additionally, while the system has extensive capabilities, some users report the various modules to be dis-jointed, and new users may face a steep learning curve.

Pricing

• Starter Kit: starting at £80/month
• Essentials Package: Includes advanced features such as online ordering and gift cards, starting at £150/month
• Custom Pricing: Tailored solutions for larger establishments requiring bespoke configurations and additional hardware

Pros

• All in one system with large range of features
• Many users report to be user friendly, particularly for restaurants
• Large range of add ons and integrations

Cons

Reports of difficulty in getting support

Steep learning curve for new users

Own payment solution prevents you shopping around for the best rates

Trustpilot Rating: 3.2

How we compiled this list

We listed the top-rated hospitality EPOS systems in the UK according to Trustpilot. We only included companies with an in-house EPOS solution so excluded card processing businesses and resellers of other EPOS systems.

We listed each company in order from highest to lowest Trustpliot rating. We then provided a summary of information about each from user reviews and information from the company’s website.

To maintain as much objectivity as possible we have not trialled the systems ourselves, or included any information from our own views or experience. All information is either factual information from each company’s website (e.g. pricing, features or support hours), or opinions from genuine user reviews.

Conclusion

Choosing the right EPOS system is crucial for the success of any hospitality business.

From cloud-based flexibility and advanced reporting tools to seamless payment integration and customer loyalty programs, these systems can enhance efficiency, boost profitability, and improve the customer experience.

By adopting an EPOS solution that aligns with your business goals, you can streamline operations and stay ahead in today's competitive hospitality landscape. 

* Pricing and Trustpilot review ratings correct as of November 2024